By Steve Brown, Richard Lamming, John Bessant, Peter Jones

ISBN-10: 0080493106

ISBN-13: 9780080493107

ISBN-10: 0750663197

ISBN-13: 9780750663199

It is a mammoth re-creation of a winning textbook which maintains to have a wise and 'easy to learn' variety. each one bankruptcy has a past/present/future subject with a true strategic method. Strategic Operations Managment indicates operations as combining services right into a whole supply for the client. providers are for this reason noticeable as key and are built-in in the course of the fabric in each one bankruptcy. production, provider offer and different key elements are all proven to be in position. In an period the place businesses are keen on conversing approximately middle competences yet nonetheless fight to appreciate their operations, this is often an immense for teachers and practitioners alike. in simple terms while managers comprehend their operations will they be capable of leverage them into any type of features that would lead to aggressive virtue. on-line train source fabrics accompany the publication. * Well-received and leading edge strategic operations administration textual content with new state of the art fabric that truly does have a strategic emphasis.* built-in prone ops guy fabric, new matters explored, new circumstances and up-dated.* No different publication covers this sort of diversity of issues - together with operations, innovation, provide, prone - in such intensity via one of many most powerful workforce of across the world well known authors in POM* TRP and net fabric on hand

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Extra info for Strategic Operations Management, Second Edition

Example text

If anything, the situation has been even worse in service organizations, which have lagged considerably behind the revolution in manufacturing practices that has taken place over the last 30 years. While there is now a well-established service management academic discipline in some business schools and an emerging research agenda, this is a very recent phenomenon. ’s book on the subject in 1976. To begin with, the very idea that operations should be seen as a ‘strategic’ factor is still a problem for some firms, whose overall strategy may be governed by a few people at the top of the hierarchy of the firm who might know very little about production and operations management.

If anything, the situation has been even worse in service organizations, which have lagged considerably behind the revolution in manufacturing practices that has taken place over the last 30 years. While there is now a well-established service management academic discipline in some business schools and an emerging research agenda, this is a very recent phenomenon. ’s book on the subject in 1976. To begin with, the very idea that operations should be seen as a ‘strategic’ factor is still a problem for some firms, whose overall strategy may be governed by a few people at the top of the hierarchy of the firm who might know very little about production and operations management.

Service image The image is vitally important because, within services, customers typically participate in the production of a service as well as its consumption. As a result, the physical environment in which the service is produced has important effects: the external environment, including location, premises, ease of access, ambience; ■ the internal environment, including atmosphere and structure, within which the service personnel operate. ■ Thus, the service image becomes part of the information system for influencing clients and customers alike.

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Strategic Operations Management, Second Edition by Steve Brown, Richard Lamming, John Bessant, Peter Jones


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